Aug
09
18:30

Quick Wins to Improve Your Customer Experience

Workshop
Hebrew Session
Hanan Lipskin
Founder and CEO @ Keepers Child Safety
Hanan is a software engineer with a specialized skillset in Android technology. He applies razor-focused attention to critical pathways towards success, with powerful technical leadership, extensive experience and unwavering determination to win in the market, providing executive leadership to large development programs that build world-changing software. Before establishing Keepers, Mr. Lipskin served as an Android engineer at the global CISCO Systems Company. In addition, he has extensive background in marketing & business management.
More about 
Hanan Lipskin
A recent Forbes study showed that retaining an existing customer is up to EIGHT TIMES CHEAPER than acquiring a new one! The key to successful retention is to create a customer experience that is innovative, technological, and, most importantly - human. In this Jolt, you'll learn small tactics that can improve your customer experience significantly. You'll understand how Customer Journey Mapping works and analyze relevant examples, and discuss quick wins to refine communication, boost engagement, and give customers that unexpected WOW effect. You'll leave this Jolt with creative ideas for improving the experience of your product or service, at minimum budget.

Questions this talk answers:

01

How Do You Map Your Business’ Customer Journey?

02

How Do You Determine Which Customer Interaction Point To Improve?

03

What Quick Wins Can You Use To Enhance Your Customer Experience?

See the full programme

Hanan Lipskin

Founder and CEO @ Keepers Child Safety

About
Hanan
Hanan is a software engineer with a specialized skillset in Android technology. He applies razor-focused attention to critical pathways towards success, with powerful technical leadership, extensive experience and unwavering determination to win in the market, providing executive leadership to large development programs that build world-changing software. Before establishing Keepers, Mr. Lipskin served as an Android engineer at the global CISCO Systems Company. In addition, he has extensive background in marketing & business management.

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