Sep
18
11:00

How to Provide Outstanding Service

Workshop
Hebrew Session
Yarden Abarbanel
CEO @ Supersonas
Nice to e-meet, My name is Yarden and I love entrepreneurship, To learn how initiative is created from scratch, to be a part of plans which turn from vision to reality. Most of all I love entrepreneurship that had an impact. Currently, I am the CEO of Supersonas – our mission is to promote equal female presence. In every role I performed, I put the service experience first up. My Mission is to create an outstanding service experience for all of my partners- customers at the top, as well as employees, colleagues, suppliers and managers.
More about 
Yarden Abarbanel
A recent Forbes study shows that retaining an existing customer could be EIGHT TIMES CHEAPER than acquiring a new one! The key to successful retention is to create a customer experience that is innovative, technological, and most importantly - human. In this Jolt, you will learn how to illustrate a customer journey map, prioritize your interaction points with customers, and come up with a strategy to improve those interactions. At the end of this Jolt, you will gain a better understanding of how to create that WOW effect for your customers and provide service that is professional and human.

Questions this talk answers:

01

How do you map the customer journey of your business?

02

How do you determine which interaction point with customers to improve?

03

Which techniques to use to improve customer experience?

See the full programme

Yarden Abarbanel

CEO @ Supersonas

About
Yarden
Nice to e-meet, My name is Yarden and I love entrepreneurship, To learn how initiative is created from scratch, to be a part of plans which turn from vision to reality. Most of all I love entrepreneurship that had an impact. Currently, I am the CEO of Supersonas – our mission is to promote equal female presence. In every role I performed, I put the service experience first up. My Mission is to create an outstanding service experience for all of my partners- customers at the top, as well as employees, colleagues, suppliers and managers.

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