Jun
12
09:00

How to Improve Your Customer Experience

Workshop
Hebrew Session
Liad Tal
CEO & Founder @ Pulse Consulting
CEO & Founder of Pulse Consulting : Strategic Consulting, Business Development and innovation leader. Helping startups and organizations accelerate Impact and Growth. Over 20 years of hands-on experience with fast growing startups in various departments: Customer Success , Sales , Business Dev , Strategic partners and Marketing. Today, focused on Strategy, innovation, digital transformation and customer experience.
More about 
Liad Tal
A recent Forbes study shows that retaining an existing customer could be EIGHT TIMES CHEAPER than acquiring a new one! The key to successful retention is to create a customer experience that is innovative, technological, and, most importantly - human. In this Jolt, you'll learn small tactics that can improve your customer experience significantly. You'll first understand how Customer Journey mapping works and analyze relevant examples. Then, you'll discuss quick-wins to refine communication, boost engagement, and give customers that unexpected WOW effect. You'll leave this Jolt with creative ideas for improving the experience of your product or service, at minimum budget.

Questions this talk answers:

01

How do you map the customer journey of your business?

02

How do you determine which interaction point with customers to improve?

03

What quick-wins can you use to enhance customer experience?

See the full programme

Liad Tal

CEO & Founder @ Pulse Consulting

About
Liad
CEO & Founder of Pulse Consulting : Strategic Consulting, Business Development and innovation leader. Helping startups and organizations accelerate Impact and Growth. Over 20 years of hands-on experience with fast growing startups in various departments: Customer Success , Sales , Business Dev , Strategic partners and Marketing. Today, focused on Strategy, innovation, digital transformation and customer experience.

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