Feb
09
21:30

Battle Churn: How to Build a Predictive Customer Health Model

Workshop
Hebrew Session
Rafael Garcia
Customer Success Director @ Objective Corporation
Rafael is a customer-focused professional with more than 20 years of experience in the US, Brazil, Australia and the UK. He's passionate about the intersection of technology and people and thinks the 'Age of the Customer' is here to stay. With a background in hospitality, having worked at Walt Disney World and Marriott Hotels, he now places the customer at the centre of everything he does in IT. A strong communicator, he occasionally works as a freelance journalist on the side.
More about 
Rafael Garcia
Though often overlooked, churn is a huge obstacle in scaling your business. In this Jolt, you will learn the Customer Health Model, which will enable you to identify which customers you are at risk of losing, predict potential challenges, and lower churn rates. By the end of this Jolt, you will have the tools to generate a Customer Health score for your business and optimize your customer journey to increase retention.

Questions this talk answers:

01

What Is Churn And How Does It Affect Your Business?

02

What Is A Customer Health Model And How Do You Design One?

03

How Can You Assess The Efficacy Of Your Customer Health Model?

See the full programme

Rafael Garcia

Customer Success Director @ Objective Corporation

About
Rafael
Rafael is a customer-focused professional with more than 20 years of experience in the US, Brazil, Australia and the UK. He's passionate about the intersection of technology and people and thinks the 'Age of the Customer' is here to stay. With a background in hospitality, having worked at Walt Disney World and Marriott Hotels, he now places the customer at the centre of everything he does in IT. A strong communicator, he occasionally works as a freelance journalist on the side.

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