Oct
05
19:30
Battle Churn: How to Build a Predictive Customer Health Model
Johannes Scheitel
Leanplum @ VP Global Customer Success & Services
A growth-focused executive with global leadership experience and a world-class MBA from IE Business School. Having 12+ years experience in professional services, customer success, sales engineering and marketing combined with a strong analytical background is the key for my passion: Building organizations with growth and client-focused mindset, to understand, deliver and scale solutions for customers while being the bridge between Sales, R&D, and support teams. In short: Transforming Organisations to be customer success-driven
More about
Johannes Scheitel
Though often overlooked, churn is a huge obstacle in scaling your business. In this Jolt, you will learn the Customer Health Model, which will enable you to identify which customers you are at risk of losing, predict potential challenges, and lower churn rates.
By the end of this Jolt, you will have the tools to generate a Customer Health score for your business and optimize your customer journey to increase retention.
Questions this talk answers:
01
What Is Churn And How Does It Affect Your Business?
02
What Is A Customer Health Model And How Do You Design One?
03
How Can You Assess The Efficacy Of Your Customer Health Model?
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See the full programmeJohannes Scheitel
Leanplum @ VP Global Customer Success & Services
About
Johannes
A growth-focused executive with global leadership experience and a world-class MBA from IE Business School. Having 12+ years experience in professional services, customer success, sales engineering and marketing combined with a strong analytical background is the key for my passion: Building organizations with growth and client-focused mindset, to understand, deliver and scale solutions for customers while being the bridge between Sales, R&D, and support teams. In short: Transforming Organisations to be customer success-driven
