Jul
20
13:30

Translating Business Objectives intro KPIs

Workshop
Hebrew Session
Amit Levavi
Co-Founder & CEO @ Questomer
Amit Levavi is an Enterprise Software and Customer Success veteran. I started off as an SAP expert, implementing SAP for the Israeli navy, and then joined SAP. Later I joined Panaya, one of the first SaaS companies in Israel, as the first pre-sales person and pivoted to become the Panaya's first VP Customer Success. For over a decade I've been managing Customer Success organizations in 5 different SaaS B2B companies (WalkMe, Bringg and others). In 2020 I've founded, Questomer, which aims to become the standard for CS organizations.
More about 
Amit Levavi
The goal of Customer Success is not to fulfill every customer request, but to find solutions to their real problems (even before they realize what they are). Learn how to identify the core problem of customers, define business objectives that meet customer needs, and translate them into measurable Key Performance Indicators (KPIs) to ensure ongoing success.

Questions this talk answers:

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See the full programme

Amit Levavi

Co-Founder & CEO @ Questomer

About
Amit
Amit Levavi is an Enterprise Software and Customer Success veteran. I started off as an SAP expert, implementing SAP for the Israeli navy, and then joined SAP. Later I joined Panaya, one of the first SaaS companies in Israel, as the first pre-sales person and pivoted to become the Panaya's first VP Customer Success. For over a decade I've been managing Customer Success organizations in 5 different SaaS B2B companies (WalkMe, Bringg and others). In 2020 I've founded, Questomer, which aims to become the standard for CS organizations.

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