Jan
08
18:00
Customer Success: Predict Churn and Increase Retention
Shachar Avrahami
Product Manager @ First Digital Bank (in setup)
Shachar is the Customer Care Product Manager at the First Digital Bank (in setup). He established the Revenue Operations practice at Verbit and is focused on driving the efficiency and effectiveness of the revenue groups of Sales, Marketing and Customer Success in order to drive top and bottom-line impact through analysis, operational insights, processes, tools and strategic initiatives.
More about
Shachar Avrahami
Though often overlooked, churn is a huge obstacle in scaling your business. In this Jolt, you will learn the Customer Health Model, which will enable you to identify which customers are at risk, predict potential challenges, and lower churn rates. You will also practice how to measure both retention and churn accurately.
At the end of this Jolt, you will have the tools to generate a Customer Health score for your business and optimize its customers' journey to increase retention.
Questions this talk answers:
01
How To Calculate Retention & Churn Rates
02
How To Design A Predictive Customer Health Model
03
How To Assess The Efficiency Of Your Customer Health Model
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See the full programmeShachar Avrahami
Product Manager @ First Digital Bank (in setup)
About
Shachar
Shachar is the Customer Care Product Manager at the First Digital Bank (in setup). He established the Revenue Operations practice at Verbit and is focused on driving the efficiency and effectiveness of the revenue groups of Sales, Marketing and Customer Success in order to drive top and bottom-line impact through analysis, operational insights, processes, tools and strategic initiatives.
