Feb
12
20:15

How to Improve Your Customer Experience

Workshop
Hebrew Session
Peleg Samson
Cloud Service Manager @ Radware
An experienced Customer Services leader. Peleg is passionate about building, developing, and scaling motivated CS teams that provide exceptional global services. With a focus on multiple stages of the customer’s journey. For the past 15 years, he has accumulated practical experience in Customer Onboarding, Support and Success Management in various tech companies.
More about 
Peleg Samson
A recent Forbes study shows that retaining an existing customer could be EIGHT TIMES CHEAPER than acquiring a new one! The key to successful retention is to create a customer experience that is innovative, technological, and most importantly - human. In this Jolt, you will learn how to illustrate a customer journey map, prioritize your interaction points with customers, and come up with a strategy to improve those interactions. At the end of this Jolt, you will gain a better understanding of how to create that WOW effect for your customers and provide service that is professional and human.

Questions this talk answers:

01

How Do You Map The Customer Journey Of Your Business?

02

How Do You Determine Which Interaction Point With Customers To Improve?

03

Which Techniques To Use To Improve Customer Experience?

See the full programme

Peleg Samson

Cloud Service Manager @ Radware

About
Peleg
An experienced Customer Services leader. Peleg is passionate about building, developing, and scaling motivated CS teams that provide exceptional global services. With a focus on multiple stages of the customer’s journey. For the past 15 years, he has accumulated practical experience in Customer Onboarding, Support and Success Management in various tech companies.

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