Email and Instant Messaging: How to Craft a Clear Message that Leads to Action

We use email and instant messaging (IM) non-stop. Yet, we scarcely stop and think if we are doing it right. Lack of clarity, information overload, and poor structure decrease our chances of getting the response we need and increase the chances of our message getting lost in someone's inbox. This Jolt will cover: - When to use email, IM, or a different communication channel - The golden rules of written communication - Timing - Structure & length - Tone - Call-to-action Throughout the Jolt, you'll challenge your email and IM writing skills and apply techniques to help get your message across.