Feb
11
17:30

How to Improve Your Customer Experience

Workshop
Hebrew Session
Liad Tal
CEO & Founder @ Pulse Consulting | MindShift
CEO & Founder of Pulse Consulting : Strategic Consulting and Business Management - Helping people and organizations accelerate Impact and Growth. CEO & Co-Founder of Mindshift - Boutique Consulting & Training agency providing advanced mindset and skills for optimal functioning & high performance @ Work. Over 20 years of hands-on experience with fast growing startups in various departments: Customer Success , Sales , Business Dev , Strategic partners and Marketing.
More about 
Liad Tal
A recent Forbes study shows that retaining an existing customer could be EIGHT TIMES CHEAPER than acquiring a new one! The key to successful retention is to create a customer experience that is innovative, technological, and most importantly - human. In this Jolt, you will learn how to illustrate a customer journey map, prioritize your interaction points with customers, and come up with a strategy to improve those interactions. At the end of this Jolt, you will gain a better understanding of how to create that WOW effect for your customers and provide service that is professional and human.

Questions this talk answers:

01

How Do You Map The Customer Journey Of Your Business?

02

How Do You Determine Which Interaction Point With Customers To Improve?

03

Which Techniques To Use To Improve Customer Experience?

See the full programme

Liad Tal

CEO & Founder @ Pulse Consulting | MindShift

About
Liad
CEO & Founder of Pulse Consulting : Strategic Consulting and Business Management - Helping people and organizations accelerate Impact and Growth. CEO & Co-Founder of Mindshift - Boutique Consulting & Training agency providing advanced mindset and skills for optimal functioning & high performance @ Work. Over 20 years of hands-on experience with fast growing startups in various departments: Customer Success , Sales , Business Dev , Strategic partners and Marketing.

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