Jul
22
13:30

The Post-Sales Customer Lifecycle

Workshop
Hebrew Session
Amit Levavi
Co-Founder & CEO @ Questomer
Amit Levavi is an Enterprise Software and Customer Success veteran. I started off as an SAP expert, implementing SAP for the Israeli navy, and then joined SAP. Later I joined Panaya, one of the first SaaS companies in Israel, as the first pre-sales person and pivoted to become the Panaya's first VP Customer Success. For over a decade I've been managing Customer Success organizations in 5 different SaaS B2B companies (WalkMe, Bringg and others). In 2020 I've founded, Questomer, which aims to become the standard for CS organizations.
More about 
Amit Levavi
When a sales deal is closed is when Customer Success Managers (CSMs) enter the picture. In this class, we will cover the stages of the customer lifecycle, from onboarding to renewal to advocacy, and the importance of each stage for customer retention.

Questions this talk answers:

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See the full programme

Amit Levavi

Co-Founder & CEO @ Questomer

About
Amit
Amit Levavi is an Enterprise Software and Customer Success veteran. I started off as an SAP expert, implementing SAP for the Israeli navy, and then joined SAP. Later I joined Panaya, one of the first SaaS companies in Israel, as the first pre-sales person and pivoted to become the Panaya's first VP Customer Success. For over a decade I've been managing Customer Success organizations in 5 different SaaS B2B companies (WalkMe, Bringg and others). In 2020 I've founded, Questomer, which aims to become the standard for CS organizations.

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