Dec
15
13:30

Quick Wins to Improve Your Customer Experience

Workshop
Hebrew Session
Chris Brogan
Head Of Customer Service @ TrueLayer
Chris Brogan is Head of Customer Service at TrueLayer, the leading technology company building financial infrastructure. Chris has lead support teams and influenced customer experiences from a variety of markets at some of the world's leading brands, previously overseeing Snapchat's customer operations efforts in Europe and at Farfetch, a global luxury fashion e-commerce site as well as sales within Burberry and Apple. Chris is also an independent consultant helping small businesses improve their customer experiences.
More about 
Chris Brogan
A recent Forbes study showed that retaining an existing customer is up to EIGHT TIMES CHEAPER than acquiring a new one! The key to successful retention is to create a customer experience that is innovative, technological, and, most importantly - human. In this Jolt, you'll learn small tactics that can improve your customer experience significantly. You'll understand how Customer Journey Mapping works and analyze relevant examples, and discuss quick wins to refine communication, boost engagement, and give customers that unexpected WOW effect. You'll leave this Jolt with creative ideas for improving the experience of your product or service, at minimum budget.

Questions this talk answers:

01

How do you map your business’ customer journey?

02

How do you determine which customer interaction point to improve?

03

What quick wins can you use to enhance your customer experience?

See the full programme

Chris Brogan

Head Of Customer Service @ TrueLayer

About
Chris
Chris Brogan is Head of Customer Service at TrueLayer, the leading technology company building financial infrastructure. Chris has lead support teams and influenced customer experiences from a variety of markets at some of the world's leading brands, previously overseeing Snapchat's customer operations efforts in Europe and at Farfetch, a global luxury fashion e-commerce site as well as sales within Burberry and Apple. Chris is also an independent consultant helping small businesses improve their customer experiences.

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