Sep
29
19:30
Battle Churn: How to Detect Customers at Risk and Increase Retention
Shachar Avrahami
Product Manager @ First Digital Bank (in setup)
Shachar recently joined the First Digital Bank (in setup) as the Customer Care Product Manager. In his previous role, he established the Revenue Operations practice at Verbit and is focused on driving the efficiency and effectiveness of the revenue groups of Sales, Marketing and Customer Success in order to drive top and bottom-line impact through analysis, operational insights, processes, tools and strategic initiatives.
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Shachar Avrahami
*Formerly known as 'Battle Churn: How to Build a Predictive Customer Health Model'*
Though often overlooked, churn is a huge obstacle in scaling your business. In this Jolt, you will learn the Customer Health Model, which will enable you to identify which customers you are at risk of losing, predict potential challenges, and lower churn rates.
By the end of this Jolt, you will have the tools to generate a Customer Health score for your business and optimize your customer journey to increase retention.
Questions this talk answers:
01
What is churn and how does it affect your business?
02
What is a Customer Health Model and how do you design one?
03
How can you assess the efficacy of your customer health model?
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See the full programmeShachar Avrahami
Product Manager @ First Digital Bank (in setup)
About
Shachar
Shachar recently joined the First Digital Bank (in setup) as the Customer Care Product Manager. In his previous role, he established the Revenue Operations practice at Verbit and is focused on driving the efficiency and effectiveness of the revenue groups of Sales, Marketing and Customer Success in order to drive top and bottom-line impact through analysis, operational insights, processes, tools and strategic initiatives.
