*Formerly known as 'Battle Churn: How to Build a Predictive Customer Health Model'*
Though often overlooked, churn is a huge obstacle in scaling your business. In this Jolt, you will learn the Customer Health Model, which will enable you to identify which customers you are at risk of losing, predict potential challenges, and lower churn rates.
By the end of this Jolt, you will have the tools to generate a Customer Health score for your business and optimize your customer journey to increase retention.
Questions this talk answers:
What is churn and how does it affect your business?
What is a Customer Health Model and how do you design one?
How can you assess the efficacy of your customer health model?
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