Sep
10
20:00

Customer Success: Retention & Churn

Workshop
Hebrew Session
Shachar Avrahami
Director of Business Operations @ Verbit
Shachar is the Director of Business Operations at Verbit. He established the Business Operations practice at Verbit and is focused on driving the efficiency and effectiveness of the revenue groups of Sales, Marketing and Customer Success in order to drive top and bottom-line impact through analysis, operational insights, processes, tools and strategic initiatives.
More about 
Shachar Avrahami
Though often overlooked, churn is a huge obstacle in scaling your business. In this Jolt, you will learn the Customer Health Model, which will enable you to identify which customers are at risk, predict potential challenges, and lower churn rates. You will also practice how to measure both retention and churn accurately. At the end of this Jolt, you will have the tools to generate a Customer Health score for your business and optimize its customers' journey to increase retention.

Questions this talk answers:

01

How To Calculate Retention & Churn Rates

02

How To Design A Predictive Customer Health Model

03

How To Assess The Efficiency Of Your Customer Health Model

See the full programme

Shachar Avrahami

Director of Business Operations @ Verbit

About
Shachar
Shachar is the Director of Business Operations at Verbit. He established the Business Operations practice at Verbit and is focused on driving the efficiency and effectiveness of the revenue groups of Sales, Marketing and Customer Success in order to drive top and bottom-line impact through analysis, operational insights, processes, tools and strategic initiatives.

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