** Bring laptops! You're going to use them :) **
Though often overlooked, churn is a huge obstacle in scaling your business. In this Jolt, you will learn the Customer Health Model, which will enable you to identify which customers are at risk, predict potential challenges, and lower churn rates.
By the end of this Jolt, you will have the tools to generate a Customer Health score for your business and optimize its customers' journey.
Questions this talk answers:
How does churn affect your business?
How can you design a predictive customer health model?
How can you assess the efficiency of your customer health model?
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