Jul
01
09:30

Email and Instant Messaging: How to Craft a Clear Message that Leads to Action

Workshop
Hebrew Session
Tony McGaharan
CEO and Founder @ People Playbook
Tony is the CEO and Founder of People Playbook, and an ex-Googler. When at Google, Tony led a global L&D team, hired top talent into EMEA and also led new hire onboarding across APAC. He also served as a consultant helping leaders to improve their team’s effectiveness at Google. Prior to joining Google, Tony managed peace-building programs for a non-profit which uses basketball to bring young people together from divided communities. Tony is also a qualified coach on and off the court. He's passionate about people development at all levels.
More about 
Tony McGaharan
We use email and instant messaging (IM) non-stop. Yet, we scarcely stop and think if we are doing it right. Lack of clarity, information overload, and poor structure decrease our chances of getting the response we need and increase the chances of our message getting lost in someone's inbox. This Jolt will cover: - When to use email, IM, or a different communication channel - The golden rules of written communication - Timing - Structure & length - Tone - Call-to-action Throughout the Jolt, you'll challenge your email and IM writing skills and apply techniques to help get your message across.

Questions this talk answers:

01

What are the golden rules of written communication?

02

How do you structure a clear message using the appropriate tone?

03

How do you formulate an effective call-to-action?

See the full programme

Tony McGaharan

CEO and Founder @ People Playbook

About
Tony
Tony is the CEO and Founder of People Playbook, and an ex-Googler. When at Google, Tony led a global L&D team, hired top talent into EMEA and also led new hire onboarding across APAC. He also served as a consultant helping leaders to improve their team’s effectiveness at Google. Prior to joining Google, Tony managed peace-building programs for a non-profit which uses basketball to bring young people together from divided communities. Tony is also a qualified coach on and off the court. He's passionate about people development at all levels.

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