Nobody likes conflict. We all fear them and tend to avoid them. But as managers, not only do we have to deal with conflicts, we have to manage them.
In this Jolt, you will discover how to accurately navigate inter-personal conflicts to build stronger relations within your team. You will learn a conflict management model that enables you to mitigate negative emotions among team members while keeping you in control. At the end of this Jolt, you will be able to fully embrace conflicts and turn them into win-win opportunities.
Questions this talk answers:
Why conflicts are an inevitable part of team relations?
Which conflict management style should you use?
What model to use to manage conflicts within your team?
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