In this Jolt, we will review the only 3 things that matter in a crisis situation. Using JetBlue Airlines "Valentine's Day Disaster" as a case study,
Bill will illustrate what happens when you correctly implement each pillar of crisis management to mitigate the fallout.
He will then use the same 3 pillars to explain why the US confidence in the police is at it's lowest point in twenty years regardless of age, education level, income, and race.
Questions this talk answers:
What is crisis management?
What are the first steps when dealing with a crisis?
How can I build a policy for crisis management?
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