A recent Forbes study shows that retaining an existing customer could be EIGHT TIMES CHEAPER than acquiring a new one! The key to successful retention is to create a customer experience that is innovative, technological, and, most importantly - human.
In this Jolt, you'll learn small tactics that can improve your customer experience significantly. You'll first understand how Customer Journey mapping works and analyze relevant examples. Then, you'll discuss quick-wins to refine communication, boost engagement, and give customers that unexpected WOW effect.
You'll leave this Jolt with creative ideas for improving the experience of your product or service, at minimum budget.
Questions this talk answers:
How do you map the customer journey of your business?
How do you determine which interaction point with customers to improve?
What quick-wins can you use to enhance customer experience?
Get a learning MembershipSee the full programme