Though often overlooked, churn is a huge obstacle in scaling your business.
In this Jolt, we will dive into 'Customer Success' job capabilities. You will learn two tools help you to track and react in regards to churn and retention: the Pulse surveys and the Customer Health Model
The later will enable you to identify which customers you are at risk of losing, predict potential challenges, and hopefully - lower churn rates in the organization.
By the end of this Jolt, you will have the tools to generate a Pulse, as well as Customer Health score for your business and optimize your customer journey to increase retention.
Questions this talk answers:
What Is Churn And How Does It Affect Your Business?
What Is A Customer Health Model And How Do You Design One?
How Can You Assess The Efficacy Of Your Customer Health Model?
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