Customer Success Manager 102 - A Jack of All Trades, Master of Some
What are the different touchpoints of the Customer Success Manager?
What skills does the Customer Success Manager should poses?
What are the most common day to day tasks for a Customer Success Manager?

This Jolt is for:

People who are wondering whether they need a CS teams/departments. Executives managing CS teams. People who wants to understand what CS is about. Sales people, CSMs, Account Managers, Product Managers, Marketing Managers, Customer Service, Customer Support

Sales, Customer Success