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“A learning experience so engaging it’s addictive”

Leadership & management
Marketing & sales
Product
Finance & legal
Data
Personal skills
Business strategy
Career Development

Quick-Wins to Improve Your Customer Experience

4.41
313
students
29
times delivered
CPD certified

Questions we’ll answer:

How do you map the customer journey of your business?

How do you determine which interaction point with customers to improve?

Which techniques to use to improve customer experience?

What to expect:

A recent Forbes study shows that retaining an existing customer could be EIGHT TIMES CHEAPER than acquiring a new one! The key to successful retention is to create a customer experience that is innovative, technological, and most importantly - human. In this session, you will learn how to illustrate a customer journey map, prioritize your interaction points with customers, and come up with a strategy to improve those interactions. At the end of this session, you will gain a better understanding of how to create that WOW effect for your customers and provide service that is professional and human.

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

Deck preview:

No items found.
No items found.
Taught by:
Liad Tal
CEO & Founder @ Pulse Consulting
Peleg Samson
Cloud Service Manager @ Radware
Hanan Lipskin
Founder and CEO @ Keepers Child Safety

313

people have taken this workshop

Great Jolter, awesome Jolt, great discussions, got practical tips for my new business.

Ofir N.
4.4

The Jolt was mind changing for me. It was super important to me at this point as im currently realesing s new pruduct. It made me rethink and gave me practical tools to improve the cx. Liad did great, taking such big and complex subject like cx and sqeezed it to one Jolt. She used exemples, inpiereation , and gave me practical tools to implemant at my business.

Zohar B.
4.4
Aprooved by SUBA commetee:
May 2019
Jolt was built by:
Last updated:
March 2020

Great Jolter, awesome Jolt, great discussions, got practical tips for my new business.

Ofir N.

4.4
Approved by SUBA committee:
May 2019
Last updated:
March 2020
Management & leadership
Marketing & sales
Product
Finance
Data
Personal skills & self development

Quick-Wins to Improve Your Customer Experience


4.41
|
147
reviews
313
students
29
times delivered
CPD certified

In this workshop you'll learn:

How do you map the customer journey of your business?

How do you determine which interaction point with customers to improve?

Which techniques to use to improve customer experience?

What to expect:

A recent Forbes study shows that retaining an existing customer could be EIGHT TIMES CHEAPER than acquiring a new one! The key to successful retention is to create a customer experience that is innovative, technological, and most importantly - human. In this session, you will learn how to illustrate a customer journey map, prioritize your interaction points with customers, and come up with a strategy to improve those interactions. At the end of this session, you will gain a better understanding of how to create that WOW effect for your customers and provide service that is professional and human.

Deck preview:

No items found.
No items found.

313

people have taken this workshop

Ofir N.



Great Jolter, awesome Jolt, great discussions, got practical tips for my new business.

Zohar B.



The Jolt was mind changing for me. It was super important to me at this point as im currently realesing s new pruduct. It made me rethink and gave me practical tools to improve the cx. Liad did great, taking such big and complex subject like cx and sqeezed it to one Jolt. She used exemples, inpiereation , and gave me practical tools to implemant at my business.

313
students
29
times delivered
147
positive reviews
CPD certified
This Jolt was delivered by:
Liad Tal
CEO & Founder @ Pulse Consulting
Peleg Samson
Cloud Service Manager @ Radware
Hanan Lipskin
Founder and CEO @ Keepers Child Safety
Aprooved by SUBA commetee :
May 2019
Jolt was built by:
Last updated:
March 2020

Where are you located?

LondonTel Aviv